Refund & Cancellation Policy

You may cancel your subscription at any time via the Settings page within the app. If you cannot access the app for any reason, you can also email support@mydhora.com to request cancellation.

Cancellation takes effect at the end of the current billing period:

• You will continue to have access to all paid features until that period ends.
• After the period ends, your account automatically reverts to the Free plan.
• We do not provide pro-rata refunds for the unused portion of a billing period when you cancel voluntarily.

Cancellation stops future auto-renewal charges. It does not trigger an immediate refund.

All subscription payments are non-refundable, except in the following two narrow circumstances:

1. Duplicate charge. You were charged more than once for the same billing period due to a clear technical error on our side. We will refund only the duplicate amount — the legitimate charge stands.
2. Statutory requirement. A refund is required by an order of an Indian court, consumer forum, or regulator with jurisdiction.

The following are explicitly outside our refund policy:

• Change of mind — "I subscribed but no longer want the service".
• Dissatisfaction with exam outcomes — "I used MyDhora and was not selected in the exam." The platform does not guarantee any exam result.
• Failure to use the service during the paid period — "I subscribed but did not open the app".
• Account suspended or terminated due to a violation of our Terms & Conditions (e.g., sharing accounts, scraping content, cheating, account abuse). No refund will be issued for the unused subscription period in such cases.
• Any service failure — partial or full. This includes downtime, feature unavailability, bugs, slow performance, AI features returning errors, third-party outages (Supabase, Razorpay, Google Gemini, Cloudflare), or any temporary degradation. The service is provided "as is" and "as available".
• Payments that did not reach MyDhora. If money was deducted from your account but did not settle to us (for example, a Razorpay payment-processor clearance failure or authorisation that did not become a capture), this is a dispute between you and Razorpay. Please raise it directly with Razorpay's support. We can only refund money we have actually received.
• Free trial or promotional offers — by their nature, these have no payment to refund.

When we say refund decisions are at our reasonable discretion, we mean:

• We review each request against the policy above.
• If the facts (e.g., Razorpay logs) show your request qualifies under one of the two refundable scenarios in §2, we approve the refund.
• If the facts do not show a qualifying case, we deny the request.
• We cannot deny a clearly qualifying request arbitrarily, and we cannot approve requests that fall outside the policy. Discretion means we apply the rules to the facts — it does not mean we grant refunds based on appeals to sympathy.

If you believe you fall within one of the two refundable cases in §2, email us at support@mydhora.com within a strict 7-calendar-day window from the date of the charge, with:

• Your registered email address
• The Razorpay payment ID (visible in your payment confirmation email)
• A brief explanation of why you believe a refund is warranted

Requests received after 7 days will not be entertained, regardless of the reason for the delay. This includes delays caused by holidays, illness, travel, or any other personal circumstance.

We aim to acknowledge refund requests within 7 days and decide within 14 days. Refund decisions are at our reasonable discretion within the framework of this policy (see §3a).

Approved refunds are processed via Razorpay back to the original payment method (card, UPI, netbanking, etc.). Refunds typically take 7–10 business days to reflect in your account, depending on your bank or payment provider. We do not control this timing once the refund is initiated.

We do not issue refunds via cheque, cash, or any method other than the original payment route.

If you believe a charge on your statement is unauthorised, please contact us first at support@mydhora.com. We will investigate and resolve genuine cases promptly. Initiating a chargeback through your bank before contacting us may result in your account being temporarily suspended pending investigation; if the chargeback is later found to be invalid, your account may be permanently suspended.

MyDhora does not currently support direct mid-cycle plan switches with pro-ration. To switch between plans (e.g., Plus → Pro or monthly → annual), cancel your current subscription first, wait for it to end, then subscribe to the new plan. No refund is provided for the "gap" between cancellation and resubscription.

All subscription prices are inclusive of applicable Goods and Services Tax (GST). When a refund is issued, the corresponding GST portion is also refunded, in line with the original invoice.

This Refund Policy operates within the framework of applicable Indian law. Mandatory statutory provisions, where they apply, do so by operation of law and are not contracted for or against in this document.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be notified through the platform. Subscriptions that started before a change are governed by the version of this policy that was in effect on the date of payment.

All refund queries should be directed to support@mydhora.com. We acknowledge complaints within 7 days and aim to resolve them within 30 days, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.